Refund policy

Who bills

Kreza Pro subscriptions are processed by Paddle as Merchant of Record. Charges and, when applicable, refunds go through Paddle to the same payment method you used.

Refund window

• 14-day guarantee: We offer a full refund within 14 days of the charge date (or the first charge after the trial, as applicable).
• No questions asked: You don't need to justify the request. If you're not satisfied, we refund you.

The 14-day Pro trial asks for a card but charges nothing until it ends. If you cancel during the trial, there's no charge and no refund request is needed.

How to request a refund

• Simple process: Email contact.kreza@gmail.com with your account email, Paddle order or invoice number (if you have it), and the reason for the refund.
• Fast response: We respond and process requests within 24 business hours.
• Full refund: We return 100% of the amount charged for that period, with no extra fees from us.

You can also manage the subscription (cancel, view invoices, change card) from the Paddle customer portal in Settings → Plan → Manage subscription.

Special cases

• Technical issues: If there's a failure on our side we can't fix that blocks Pro, we offer an immediate refund within the 14-day window (and evaluate cases outside it with common sense).
• Service changes: If we make a significant product change that doesn't work for you, you can request a refund for the current period.
• Incorrect billing: If there was a duplicate charge or billing error, we correct it and process the refund as soon as possible.

Processing time

• Approved refunds: Once approved, Paddle usually credits them in 3–5 business days (may vary by payment method and bank).
• Payment method: The refund returns to the same method used at checkout.
• Confirmation: You'll get a confirmation email when the refund is processed.

Exceptions

• We don't process refunds if there's evidence of fraudulent use of the account or payment method.
• Accounts that violate the terms of use may not be eligible for a refund.
• Repeated abuse of the guarantee window (for example systematically subscribing and requesting refunds) may be refused.

Contact

To request a refund or ask about this policy, email contact.kreza@gmail.com. Include your account email and Paddle order or invoice number to speed things up.